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Financial Benchmarks
	Current Ratio
	Debt Ratio
	Days Cash on Hand
	Net Operating Revenue
	Revenue by Payer Source
	Administrative Overhead
	Bad Debt
	Inpatient Cost per Client Served and Per Unit of Service
	Outpatient Counseling/Psychotherapy Cost Per Client Served and Per Unit of Service
	Psychiatric Medication Cost Per Client Served and Per Unit of Service
	Outpatient (Home Based Intervention) Cost per Client Served and Per Unit of Service
	Partial Hospitalization/Day Treatment Cost per Client Served and Per Unit of Service
	Residential Care Cost per Client Served and Per Unit of Service
	Emergency Services (Traditional Crisis) Cost per Client Served and Per Unit of Service
	Emergency Services (Residential Crisis) Cost per Client Served and Per Unit of Service
	Case Management Cost per Client Served and Per Unit of Service
	Vocational Services Cost per Client Served and Per Unit of Service
	Prevention Services Cost per Client Served and Per Unit of Service

Productivity Benchmarks
	Outpatient Counseling/Psychotherapy Productivity
	Outpatient Psychiatric Medication Services Productivity
	Case Management Productivity

Staffing Benchmarks
	Staff Retention
	Outpatient (Counseling/Psychotherapy) Client to Staff Ratio
	Outpatient (Psychiatric Medication Service) Client to Staff Ratio
	Outpatient (Home Based Intervention) Client to Staff Ratio
	Emergency Services (Traditional Hotline/Community Crisis) Client to Staff Ratio
	Emergency Services (Crisis Residential) Client to Staff Ratio
	Case Management Services Client to Staff Ratio
	Vocational Services Client to Staff Ratio
	Prevention Services Client to Staff Ratio
	Inpatient Staff Distribution
	Outpatient Counseling/Psychotherapy Staff Distribution
	Outpatient Home Based Intervention Staff Distribution
	Emergency Services (Traditional Hotline/Community Crisis) Staff Distribution
	Emergency Services (Crisis Residential) Staff Distribution
	Case Management Services Distribution
	Vocational Services Staff Distribution
	Prevention Services Staff Distribution

Access Benchmarks
	Access to Outpatient Counseling/Psychotherapy Services
	Access to Psychiatric Medication Services

Attendance Benchmarks
	No-Show Rates
	Client Cancellation Rates
	Therapist Cancellation Rates

Clinical Benchmarks
	Medication Error Rate
	Client Suicide
	Seclusion/Restraint
	Re-Admissions within 30 Days
	Client Perceptions of Care
	Vocational Outcomes

Utilization Benchmarks
	Inpatient Utilization
	Outpatient Counseling/Psychotherapy Utilization
	Outpatient Psychiatric Medication Service Utilization
	Outpatient Home Based Intervention Utilization
	Partial Hospitalization/Day Treatment Utilization
	Residential Care Utilization
	Emergency Services (Traditional Hotline/Community Crisis) Utilization
	Emergency Services (Crisis Residential) Utilization
	Case Management Services Distribution
	Vocational Services Utilization
	Prevention Services Utilization